If you are a Power NI customer and use a prepayment meter, you will need a Power NI top-up card to add credit to your meter. If you have lost or damaged your existing card or simply need a new one, it is easy to order a replacement. In this blog, we will provide a step-by-step guide on how to order a new Power NI top up card.
Contact Power NI Customer Services
The first step to order a new Power NI top up card is to contact their customer services team. You can do this by calling their customer service helpline at 03457 455 455. You will need to provide your account details, including your meter number, and explain that you need a new top-up card. The customer service representative will ask you to verify your identity, so make sure you have your account details ready.
Choose a Delivery Option
Once you have confirmed that you need a new top-up card, the customer service representative will ask you to choose a delivery option. Power NI offers two delivery options: standard delivery and next-day delivery.
Standard delivery is free of charge, but it can take up to seven working days for your new card to arrive. Next-day delivery is available for a fee, and your new card will be delivered the next working day if you order before 3 pm.
Verify Your Identity
To verify your identity, the customer service representative may ask you to provide some personal information, such as your name, address, and date of birth. They may also ask you security questions related to your account to ensure that you are the account holder. It is important to provide accurate information to avoid any delays in receiving your new top-up card.
Receive Your New Top Up Card
Once you have confirmed your delivery option and verified your identity, your new Power NI top-up card will be dispatched to you. If you have chosen standard delivery, it can take up to seven working days for your new card to arrive.
If you have chosen next-day delivery, your new card will be delivered the next working day if you ordered before 3 pm. When you receive your new card, you will need to activate it before you can use it to top up your meter.
Activate Your New Top-Up Card
To activate your new Power NI top-up card, you will need to take it to your nearest PayPoint or Post Office. It simply takes a few minutes to complete the activation procedure.
When you arrive at the PayPoint or Post Office, simply hand over your new card and tell the cashier that you need to activate it. They will scan the card and ask you to enter your meter number. Once you have entered your meter number, the card will be activated, and you will be able to use it to top up your meter.
Conclusion
Ordering a new Power NI top up card is a simple and straightforward process. You can contact their customer services team to request a new card, choose a delivery option, verify your identity, receive your new card, and activate it. It is important to provide accurate information and follow the activation process to ensure that your new card is activated and ready to use. With your new top-up card, you can easily add credit to your prepayment meter and ensure that you always have electricity when you need it.